This website (the “Site”) is operated by Shroomy Home Solutions s.r.o. Throughout the Site, the terms “we”, “us” and “our” refer to Shroomy Home Solutions s.r.o., a limited liability corporate entity established and registered under the commercial laws of the Republic of Slovakia. We offer this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing corner bathroom shelving from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Section 1 – Corporate Identification & Regulatory Compliance
In accordance with European electronic commerce and transparency directives, our legal and regulatory credentials are systematically provided below:
- Legal Corporate Entity: Shroomy Home Solutions s.r.o.
- Registered Corporate Address: Tomášikova 26, 821 01 Bratislava, Slovakia
- Company Registration Number (IČO): 53 124 582
- Official Correspondence Email: bathroom@soapshroomshelf.com
- Official Telephone Line: +421 905 123 456
Section 2 – Shipping and Delivery Framework
We facilitate distribution operations across the European region, cooperating with established logistics networks and premium couriers including DHL, FedEx, and UPS Priority services.
- Transit Times: Our standard transit schedule to European destinations requires between five (5) and twelve (12) working days from the date of dispatch.
- Tracking and Notifications: To maintain complete operational transparency, automated notification updates are dispatched to the email address provided during the checkout sequence at critical intervals, including initial order dispatch, arrival at regional sorting facilities, and final local distribution.
- Delayed Consignments: In the event that a shipment exceeds our standard specified transit window, we will initiate a formal administrative investigation with the designated carrier. Following the confirmation of an anomalous delay, we will implement remedial actions, which include full financial reimbursement or an immediate order replication and re-dispatch, determined by the circumstances of the specific case.
Section 3 – Transfer of Risk and Ownership
In strict alignment with the European Consumer Rights Directive, the statutory risk of loss, damage, or deterioration of the goods remains with our enterprise during the transit sequence. The legal transfer of risk and ownership passes to the consumer only upon physical possession of the items being acquired—namely, when the consignment is successfully delivered to and received by the customer or an authorized representative at the designated delivery address, and not upon transfer to the logistical carrier.
Section 4 – Statutory Right of Withdrawal (14-Day Returns)
In compliance with European consumer protection legislation, customers residing within the European Union possess a statutory Right of Withdrawal allowing for a standard cancellation of the purchase agreement without necessity of justification.
- Exercise Period: You have the legal right to cancel your order within fourteen (14) days from the calendar day on which you, or a third party designated by you, acquire physical possession of the product.
- Notification Protocol: To exercise this right, a formal unequivocal statement must be communicated to our support administration via email at bathroom@soapshroomshelf.com within the specified 14-day duration.
Section 5 – Damaged, Defective, or Non-Conforming Goods
We operate precise protocols to resolve issues concerning products that arrive damaged or fail to conform with regular item descriptions.
- Reporting Deficiency: If a product is delivered with clear visible damage or a manufacturing defect, consumers should contact our customer support team via our official email address.
- Evidence and Resolution: To facilitate an expedited adjustment, customers are requested to supply clear photographic evidence documenting the identified flaw or transit damage. Upon verification of the submitted imagery by our staff, we will initiate a comprehensive refund or process a substitute replacement order. Under this protocol, there is no administrative necessity for the consumer to execute a physical return of the compromised or damaged item.
Section 6 – Payment Processing & Financial Security
All commercial payments for items ordered through our digital interface are processed securely via external encrypted financial networks managed by our payment processor, Stripe. We accept major European and international credit/debit cards (including Visa and Mastercard) alongside regional electronic payment methods where applicable. Consumers are obligated to provide accurate, current, and valid transaction and account information for all purchases completed at our store.
Section 7 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the statutory commercial and consumer laws of the Republic of Slovakia, aligned fully with prevailing European Union regulatory mandates.
Section 8 – Contact Information
Questions, regulatory inquiries, or clarifications regarding these Terms of Service should be directed exclusively to our official corporate mailbox at bathroom@soapshroomshelf.com.